Refund policy

FEMPE — Return Policy

At FEMPE, we carefully inspect and prepare every order to ensure you receive products that meet our quality standards. If you are not satisfied with your purchase, eligible products may be returned in accordance with the policy below.

1. 7-Day Return Window

You may request a return within 7 days from the date of delivery.

Return requests submitted after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unused, unworn and unwashed
  • Be in its original condition
  • Have the original tags attached
  • Be free from stains, marks, odors, damage or signs of wear
  • Not have been altered, modified or damaged after delivery
  • Be returned in its original packaging, where applicable

All returns are subject to quality inspection before approval.

3. Items Not Eligible for Return

We may reject returns for products that:

  • Have been worn or washed
  • Show signs of use
  • Have missing, removed or damaged tags
  • Have stains, odors, makeup, perfume or other marks
  • Have been damaged after delivery
  • Have been altered or modified
  • Are returned after the 7-day return period

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs/videos showing the issue
  • Photographs of the packaging, if applicable

After verification, FEMPE may provide a replacement, exchange or refund, depending on the situation.

5. Size & Change-of-Mind Returns

If you ordered the wrong size or simply changed your mind, the product may be eligible for return provided it meets all return conditions.

Return shipping charges may be borne by the customer for such returns.

We strongly recommend checking our Size Guide before placing your order.

6. Return Shipping

For customer-related returns, such as incorrect size or change of mind, the customer may be responsible for return shipping costs.

For products that are damaged, defective or incorrectly supplied by FEMPE, we will review the issue and determine the appropriate resolution.

7. Return Inspection

Once we receive the returned product, it will undergo a quality inspection.

If the product satisfies our return requirements, the return will be approved.

If it shows signs of wearing, washing, damage or other use, FEMPE reserves the right to reject the return.

8. Refunds

Once your return is approved, the applicable refund will be processed to the original payment method.

Refund processing times may vary depending on the payment provider or bank.

Shipping charges may not be refundable unless the return is due to a damaged, defective or incorrectly supplied product.

9. How to Request a Return

To request a return:

  1. Contact FEMPE Support within 7 days of delivery.
  2. Provide your order number.
  3. Tell us the reason for the return.
  4. Provide photographs/videos if requested.
  5. Wait for confirmation and return instructions from FEMPE.
  6. Send the product only after receiving return instructions.

Please do not send any product back without contacting FEMPE first.

10. Exchanges

Exchanges are subject to product availability and eligibility.

If the requested replacement is unavailable, FEMPE may offer an alternative resolution, including a refund where applicable.

11. Return Abuse

FEMPE reserves the right to reject return requests where there is evidence of:

  • Product misuse
  • False damage or defect claims
  • Repeated abuse of the return policy
  • Fraudulent return activity
  • Products being worn or washed before return

12. Contact Us

For return or exchange assistance, please contact:

FEMPE Support
Email: support@fempe.in
Website: fempe.in

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